TCPA Consent & Communications Disclosure

Last updated: 2026-05-09

This page is the full disclosure of what you agree to when you check the consent box and submit a callback request through any AlertPlumber form. It is also the standing reference for opt-out and complaint procedures.

1. The consent text on the form

The form consent reads:

“By checking this box and submitting, I agree that AlertPlumber and the verified plumber matched to my ZIP may contact me at the number provided, including by autodialer, prerecorded message, or text, even if my number is on a Do Not Call list. Consent is not required to purchase. Message and data rates may apply.”

2. Who may contact you

By checking the consent box, you agree the following parties may contact you:

• AlertPlumber: to confirm your callback request, to follow up if no plumber contacts you within a reasonable window, and to address any service issue.
• The verified plumber matched to your ZIP code: to return your call, schedule service, provide an estimate, and follow up.

Your contact information is not shared with multiple plumbers, marketing aggregators, lead buyers, or any party other than the matched plumber. AlertPlumber does not sell your personal information (see Do Not Sell or Share My Personal Information).

3. How they may contact you

Contact may occur by phone call, voicemail, text message (SMS), or any combination, including via automated telephone dialing systems (autodialers), artificial or prerecorded voice messages, and short-code SMS, regardless of whether your number appears on the National Do Not Call Registry or any state Do Not Call list. This consent is given specifically to override that registration for the matched plumber and AlertPlumber only.

4. Quiet hours

Calls and texts are restricted to 8:00 AM to 9:00 PM in your local time zone, in compliance with the federal TCPA quiet-hours rule and stricter state laws (FL FTSA, OK OTSA, MD Stop the Spam Calls Act, and others). Emergency-flagged callback requests (you select “Emergency (now)” on the form) override quiet hours, since you have indicated that immediate contact is required.

5. Consent is not required to receive service

You can ALWAYS reach a plumber by calling AlertPlumber directly. The phone number on every page routes to a AlertPlumber dispatch line; no consent box is involved in placing a call. The TCPA consent on the callback form exists only because submitting the form means you want a plumber to call YOU back.

6. Opting out

You may revoke consent at any time:

• By text: reply STOP to any text message from the matched plumber. They are required to honor STOP within 24 hours.
• By phone: tell the plumber on the call to stop calling. AlertPlumber requires plumbers in the network to honor verbal opt-outs.
• By email: email [email protected] with the phone number you submitted, asking that AlertPlumber flag your number against future contact.
• For complaint or dispute: see Section 9 below.

7. Recordkeeping

Per TCPA recordkeeping requirements, AlertPlumber retains the following for at least 5 years after the form submission:

• The exact consent text shown to you (with form version identifier).
• Timestamp of submission (UTC, with millisecond precision).
• IP address and user-agent string of the browser.
• The ZIP, name, phone, service, and urgency you provided.
• The plumber to whom your request was routed.

These records are stored in an immutable append-only log on a server the public internet cannot reach. They are used only for TCPA defense, dispute resolution, and required legal disclosure.

8. State-specific provisions

Florida (FTSA)

Florida residents: under the Florida Telephone Solicitation Act, your consent must be specific, in writing, and signed by you (an electronic checkbox satisfies the “signed” requirement under Florida law). The form satisfies these requirements. To opt out, follow Section 6.

Oklahoma (OTSA)

Oklahoma residents: similar provisions apply under the Oklahoma Telephone Solicitation Act. Your consent here is specific to AlertPlumber and the plumber matched to your ZIP. It does not extend to any third party.

Maryland (Stop the Spam Calls Act)

Maryland residents: the Stop the Spam Calls Act requires affirmative opt-in for any commercial contact via autodialer or text. Your checking the consent box is that opt-in.

9. Complaints & disputes

If you receive contact you believe violates these terms (e.g., outside quiet hours, after you opted out, from a party other than AlertPlumber or the matched plumber):

1. Email [email protected] with the date, time, phone number that called you, and what they said.
2. AlertPlumber will investigate within 7 business days. If the offending party is a plumber in the network, they may be removed.
3. You may also report TCPA violations to the FCC or your state attorney general.

10. Email consent

The AlertPlumber callback form does not collect your email address, and AlertPlumber does not send marketing emails. Any transactional email related to your callback request (e.g., a confirmation receipt) is sent only if you explicitly request it.

11. Changes

AlertPlumber may update this disclosure. Material changes are reflected by updating the “Last updated” date above. Existing consents on file remain governed by the disclosure text in effect at the time of submission (the version is recorded in the TCPA log per Section 7).

12. Contact

TCPA inquiries / opt-out / complaint: [email protected]
Privacy: [email protected]

This disclosure is offered for legal transparency and operator review. It does not constitute legal advice. Operators should have qualified TCPA counsel review and customize this language for their use case before going live.